Points of Culture

 

1. Commitment: 
We are committed 100% to our clients, to ensure you get the best possible solution to your building project. The success of our business is implicitly linked to the success of your project.

 

2. Ownership: 
We are responsible for our actions and outcomes and own everything that takes place in our work and our life. We are accountable for our results and prepared to make changes where required to achieve more desirable outcomes.

 

3. Integrity: 
We will always speak the truth. What we promise is what we deliver. We only ever make agreements that we are willing and intend to keep. We communicate potential broken agreements at the first opportunity and clear up all broken agreements immediately.

 

4. Excellence: 
Good enough isn't. We always attempt to deliver products and services of exceptional quality that add value to all involved for the long term. We look for ways to do more with less and stay on a path of constant and increasing improvement and innovation.

 

5. Communication: 
We speak positively of our clients and our fellow team members in both public and private. We speak with good purpose using empowering and positive conversation. We never use or listen to sarcasm or gossip. We acknowledge what is being said as true for the speaker at that moment and take responsibility for responses to our communication. We greet and farewell people using their name. We always apologise for any upsets first and then look for a solution. We will only ever discuss concerns in private with the person involved.

 

6. Success: 
We totally focus our thoughts, energy and attention on the successful outcome of whatever we are doing. We are willing to win and allow others to win: Win/Win. At all times we display inner pride, prosperity, competence and personal confidence.

 

7. Education: 
We learn from our mistakes. We consistently learn, grow and master so that we can help our clients and fellow team members learn, grow and master too. We are an educator and allow our clients to make their own intelligent decisions about their future remembering that it is their future. We impart practical and useable knowledge rather than just theory.

 

8. Team Work: 
We are team players and team leaders. We do whatever it takes to stay together and achieve team goals. We focus on co-operation and always try to come to a resolution, not a compromise. We are flexible in our work and able to change if what we’re doing is not working. We ask for help when we need it and are compassionate to others who ask us for help.

 

9. Enjoyment: 
We view life as a journey to be enjoyed and appreciated and create an atmosphere of fun and enjoyment so all around us enjoy it as well.

 

10. Systems: 
We always look to the system for a solution. If a challenge arises we use a system correction before we look for a people correction. We follow the system diligently and suggest system improvements when necessary.

 

11. Consistency:

We are consistent in our actions so our clients and team mates can feel comfortable in dealing with us at all times. We are disciplined in our work so our results, growth and success are consistent.

 

12. Gratitude: 
We are grateful people. We say thank-you and show appreciation often and in many ways, so that all around us know how much we appreciate everything and everyone in our life. We celebrate our wins and the wins of our clients and team. We consistently catch ourselves and other people doing things right.